April 10, 2012- For most of the airlines in the United States, 2011 was a good year performance wise. As it was the best one in 21 years per the Airline Quality Rating, which is an annual report that combines data like delayed flights, lost bags, customer complaints and bumped passengers.
Nevertheless, air travellers did not seem to notice the strong marks. In an Airline Passenger Survey just released, over 50% of frequent fliers that were polled reported they were disappointed with their experience related to air travel.
Among the findings in the survey, 54% of fliers do not believe the airlines are completely honest when they attribute fuel costs increases being the reason for fare increases. Air passengers, if given the choice of offsetting air costs, put the la carte fees, like those of Allegiant Air at the bottom of the list.
Usually passengers will use scheduling and price when deciding on an airline. If that is constant, then they will consider the airline’s customer service along was on time arrivals as other factors in determining which airline to use.
The most popular airline chosen in the passenger friendly category was Southwest Airlines. Over 33% of fliers that were surveyed said the low cost airline was well ahead of the other 14 major airlines listed. Ranked second was JetBlue followed next by Continental and then Alaska.