July 16, 2012- A new update to the antivirus software of Symantec has crashed some PCs that are Window-based, the security software manufacturer said on Friday. An update that was released earlier in the week to the Endpoint Protection 12.1 business software caused many computers that were Windows XP-based to crash with a blue screen of death, said the company on its Internet site.
The company’s security response team started getting reports of blue screen from customers after they had applied the July 11 new software update. The company posted in its site that the crashes and blue screens seems to only affect the machines that were Windows XP-based.
In its latest update, Symantec said the computer crashes were limited to computer with XP that ran Endpoint Protection 12.1 and certain Norton software. Once Symantec identified the cause of the problem, it issues a rollback on Thursday, said company officials.
Symantec said it first learned of the problem on Wednesday July 11 and its customers had been forced to remove the software manually from the machines that were disabled, a process that is very time consuming said the company. One customer who was very frustrated called the problem a farce in an online discussion board.
Others on the same discussion board wanted to know if they were to be compensated for lost work and the time it took IT people to fix Symantec’s huge error.